FAQ

1. What services does MyanPay Shop provide?

We offer both digital and physical services, including mobile top-up, data packages, e-PIN sales, API integration, software development, and the retail of food ingredients and fashion products.

2. How do I purchase a mobile top-up or e-PIN?

You can top up or buy e-PINs directly through our platform or via authorized resellers. API integration is also available for businesses and partners.

3. Can I become a reseller or partner?

Yes! If you're interested in reselling our services or white-label solutions, please contact us to set up a reseller account and gain access to our partner dashboard or APIs.

4. What physical products do you offer?

We provide high-quality food ingredients (for both retail and wholesale) and trendy fashion products. You can browse and order directly from our online shop.

5. How long does delivery take?

• Digital products (top-up, e-PIN): Delivered instantly or within minutes.

• Physical products (food, fashion): Typically delivered within 1–5 business days depending on your location(also products availability).

6. What payment methods are accepted?

We accept various payment methods including bank transfer, mobile wallet, and cash-on-delivery for eligible physical goods.

7. Can I return or exchange a product?

Yes. Digital products are non-refundable once delivered. Physical products (food/fashion) can be returned or exchanged if they are defective, incorrect, or damaged. Please see our Shipping & Return Policy for full details.

8. Is your platform secure?

Absolutely. We use SSL encryption, secure APIs, and modern authentication methods to protect all customer data and transactions.

9. Do you support multiple telecom operators?

Yes, our platform supports all major telecom operators in Myanmar for top-ups and data services.

10. Who are your main clients?

Our clients include banks, app developers, digital service providers, resellers, and end users across Myanmar.